Terms and Conditions for eSIM by City Travelers

Effective Date: 1st, April, 2024

Welcome to eSIM by City Travelers! These Terms and Conditions (“Terms”) govern your access to and use of our website https://esim.citytravelers.co/ and our mobile application (the “City eSIM”) (collectively, the “Services”). By accessing or using our Services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our Services.

1. Acceptance of Terms

By accessing or using our Services, you confirm that you:

  • Are at least 18 years old or have the legal capacity to enter into binding contracts.

  • Agree to abide by these Terms, our Privacy Policy, and any other policies or guidelines we may provide.

2. Services Provided

eSIM by City Travelers provides users with eSIM technology and mobile data services for international travel. These services allow you to use mobile data without the need for a physical SIM card, which can be activated directly on your device through our platform.

3. User Registration

To use certain features of our Services, you may be required to create an account. By creating an account, you agree to:

  • Provide accurate and complete information during registration.

  • Keep your account information, including your email address and payment details, up-to-date.

  • Maintain the confidentiality of your account credentials and notify us immediately if you suspect unauthorized use of your account.

You are responsible for all activities that occur under your account.

4. Use of Services

You agree to use our Services in compliance with all applicable laws and regulations. You must not:

  • Use our Services for illegal activities, including but not limited to fraud, harassment, or unauthorized access to other users’ data.

  • Distribute or transmit any harmful code, viruses, or malware through our platform.

  • Violate any third-party rights, including intellectual property rights, while using our Services.

  • Interfere with or disrupt the Services or the servers or networks connected to them.

5. Payment and Billing

Our Services require payment for certain features, such as purchasing eSIM data plans. By making a purchase, you agree to pay the fees associated with the selected plan.

  • Payment Processing: All payments are processed through third-party payment providers. We do not store your credit card information, and payment details are handled securely by these providers.

  • Pricing and Changes: We reserve the right to modify the pricing of our plans or introduce new fees. You will be notified of any changes, and you may choose to discontinue your use of our Services if you disagree with the new pricing.

6. License Grant

By using our App, we grant you a limited, non-transferable, non-exclusive license to access and use the App solely for personal, non-commercial purposes, in accordance with these Terms.

7. Account Termination

We reserve the right to suspend or terminate your access to the Services at our discretion, including but not limited to:

  • Violation of these Terms.

  • Engaging in fraudulent or illegal activities.

  • Providing false or misleading information during registration.

Upon termination, all rights granted to you under these Terms will cease, and you must stop using the Services.

8. Privacy

Your use of our Services is also governed by our Privacy Policy. Please review our Privacy Policy carefully to understand how we collect, use, and protect your personal data.

9. Disclaimers and Limitation of Liability

  • Disclaimer of Warranties: Our Services are provided “as is” and “as available,” without any warranties of any kind, whether express or implied. We do not guarantee that the Services will be error-free or uninterrupted.

  • Limitation of Liability: In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use the Services, even if we have been advised of the possibility of such damages. Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless City Travelers, its affiliates, and its employees, agents, and partners from any claims, damages, losses, or expenses, including legal fees, arising out of your use of our Services, your violation of these Terms, or your violation of any rights of another.

11. Modifications to Terms

We may update these Terms from time to time. When we make significant changes, we will post the revised Terms on our website and in the App. Your continued use of the Services after any changes to these Terms constitutes your acceptance of those changes.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms will be resolved in the courts located in [Insert Jurisdiction].

13. Dispute Resolution

In the event of any dispute or claim arising out of or relating to these Terms or the Services, you agree to first attempt to resolve the dispute through informal negotiations. If the dispute cannot be resolved informally, it will be settled through binding arbitration in [Insert Jurisdiction], in accordance with the rules of [Insert Arbitration Institution].

14. Force Majeure

We are not liable for any delay or failure in performance due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, technical failures, or other force majeure events.

15. Third-Party Services

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or terms of use of any third-party services. We encourage you to review the terms and privacy policies of these third-party services before using them.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

17. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

City Travelers

Website: https://esim.citytravelers.co/
App Support: Contact us