Privacy Policy for eSIM by City Travelers

Effective Date: 1st, April, 2024

City Traveler.

(“City Travelers,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, and related services (collectively, the “Services”). It applies to our eSIM services offered through our website at https://esim.citytravelers.co/ as well as through our mobile application available for download on Google Play City eSIM.

By accessing or using our Services, you agree to the collection and use of your information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Services.

1. Information We Collect

We collect various types of personal information to provide, improve, and protect our Services. The types of information we collect depend on how you interact with our Services.

1.1 Personal Identification Information

When you use our Services, we may collect:

  • Name

  • Email Address

  • Phone Number

  • Billing and Shipping Address

  • Account information (if you create a user account)

1.2 Device and App Usage Information

When you use the mobile app, we may collect:

  • Device Information: Device type, operating system, version, mobile carrier, language preferences, and unique device identifiers (e.g., IMEI number, MAC address).

  • App Usage Information: Information about your use of the app, such as which features you access, how long you use the app, crash reports, and error logs.

1.3 Location Data

We collect precise geolocation data if you enable location services on your mobile device. This helps us deliver localized services, such as country-specific eSIM data plans, and improve the overall user experience.

1.4 Payment and Transaction Information

When you make a purchase through our Services, we collect payment information including:

  • Credit/Debit Card Information

  • Billing Information

We use third-party payment processors to handle payment transactions. These processors may collect additional information as part of their payment processing, and we encourage you to review their privacy policies.

1.5 Other Information

We may also collect:

  • Cookies and Tracking Technologies: Information about your interactions with our website and mobile app through cookies and similar technologies. For more details, please refer to our Cookie Policy (if applicable).

  • Communication Data: If you contact us via email, in-app support, or other channels, we may collect the content of your communications, including feedback and inquiries.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Our Services: Process your orders, provide customer support, and deliver eSIM data services.

  • To Improve User Experience: Analyze your usage patterns to enhance app features and functionality, ensuring the best user experience.

  • To Communicate with You: Send important information about your account, updates, promotions, or other service-related communications.

  • To Personalize Services: Tailor eSIM data plans based on your location and preferences.

  • To Process Payments: Handle transactions, verify payment details, and prevent fraud.

  • To Comply with Legal Obligations: Respond to legal requests, comply with regulatory requirements, and protect our rights.

  • To Conduct Analytics and Research: Understand how users interact with our Services to improve them.

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. However, we may share your data with the following categories of recipients:

3.1 Service Providers

We share your personal information with trusted third-party vendors who assist in operating our Services, such as:

  • Payment processors

  • Cloud hosting providers

  • Customer support platforms

  • Marketing and advertising partners

  • Analytics services

These third parties are obligated to protect your data and only use it for the purposes we specify.

3.2 Legal and Regulatory Compliance

We may disclose your information in the following circumstances:

  • To comply with legal obligations (e.g., court orders, subpoenas, or other legal processes).

  • To protect our rights, privacy, safety, or property, or those of our users and the public.

  • To investigate and prevent fraud or any other illegal activity.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the terms of this Privacy Policy.

4. Data Retention

We retain your personal information for as long as necessary to provide you with our Services, resolve disputes, comply with legal obligations, and enforce our agreements.

If you delete your account or request that we remove your data, we will delete your information unless we are required to retain it for legal purposes (e.g., for tax, legal reporting, or audit purposes).

5. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights include:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request the deletion of your personal information (subject to legal restrictions).

  • Objection and Restriction: Object to or restrict our processing of your personal data in certain situations.

  • Data Portability: Request the transfer of your personal information to another service provider, where applicable.

  • Withdraw Consent: Where we rely on consent to process your data, you can withdraw your consent at any time.

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of electronic storage or transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Data Transfers

As part of our business operations, your personal information may be transferred to and processed in countries other than your own. We ensure that adequate safeguards are in place to protect your information during these transfers.

8. Third-Party Links and Services

Our Services may contain links to third-party websites or services (such as payment processors and analytics tools). These third-party sites and services are governed by their own privacy policies, and we encourage you to review them before providing any personal information.

9. Children’s Privacy

Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal information from a child, please contact us immediately and we will take steps to delete such information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make updates, we will post the revised Privacy Policy on our website and in the app, and the effective date will be updated accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at:

City Travelers
Website: https://esim.citytravelers.co/

App Support: Contact us